Refund policy

Last updated: 08/02/2026

Thank you for shopping with us. We want you to feel confident about your purchase. Please read our policy carefully before placing an order.

1. Return Window :

We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return.

If 3 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

2. Eligibility for Returns :

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase (order number or receipt).

We reserve the right to refuse returns that do not meet these conditions.

4. Damaged or Incorrect Items :

Please inspect your order upon arrival.

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 24 hours of delivery with photos/videos as proof. We will arrange a replacement or refund after verification.

5. How to Start a Return :

To request a return:

  1. Contact us at: [your email address].
  2. Provide your order number and reason for return.
  3. Wait for return approval and instructions.

Returns sent without approval may not be accepted.

6. Refunds :

Once we receive and inspect your return:

  • You will be notified of approval or rejection.
  • If approved, your refund will be processed to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges :

We only replace items if they are defective or damaged. If you need an exchange, contact us within the allowed timeframe.

8. Product Safety & Quality :

We take product quality and customer safety seriously.

  • All products are checked before shipping.
  • Items are packaged securely to prevent damage.
  • Our products are safe for normal, intended use.

However, customers are responsible for using products properly and following any provided instructions.

9. Return Shipping :

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method , we are not responsible for lost return packages.

10. Contact Us :

If you have any questions, contact us at :

| fragandco.owner@gmail.com
| +216-95625083